Service and Support

Improving your plant availability, 24/7, worldwide

Plant availability is one of the most important KPI’s for every process company. Having Bühler on your side can help you to avoid downtime and minimize production interruptions, 24/7, anywhere in the world.

Our professional service and support networks connect you with industry and process specialists who understand your challenges. Remote diagnostics, regional hubs and local support engineers all work together to help maintain your plant, maximize uptime and provide peace of mind at all times.

Service and maintenance contracts to meet your precise needs

We can create service and maintenance contracts around your specific plant, working to Service Level Agreements (SLA’s) that reflect your KPI’s. We can work on a ValueCard contract, where you pre-pay for a certain level of assistance, so that expert resources are always on hand, 24/7.

Remote assistance, resolving problems anywhere in the world

Part of any agreement can include a remote assistance package, which allows our engineers to securely access your systems and correct faults or errors from anywhere in the world.

Remote functional checks to prevent unplanned downtime

You can also opt for a preventative remote functional checks that ensure servers and other automation components are regularly monitored and checked in order to prevent unplanned downtime.